Complaints Procedure for SEND
  • There are opportunities throughout the year for a parent consultation, these can be used to discuss minor concerns that a parent may have. During these meetings the class teacher will clarify and log any potential concern
  • If a concern persists and the parent wishes to complain further, they will then need to contact the school Local SEND Lead who will meet with them within five working days. The school Local SEND Lead will log the concern.
  • If a satisfactory outcome is not achieved then a meeting needs to be arranged between the parent, class teacher, Local SEND Lead and Group SENCo. If the complaint is not resolved the parent then needs to put the complaint in writing to the HoS. The HoS will then respond to the complaint either in a meeting or in writing, within ten working days.
  • If the complaint is still not resolved then the parent needs to enter the HAT Trust complaints procedure, which will guide them on how to formally complain to the Trust CEO and Trust Board
  • If a pupil holds an EHCP the complaint, resolved or on-going, will be addressed at the pupil’s annual review.
  • If a pupil holds an EHCP or the complaint is under Disability Discrimination Legislation, the parent should complain directly to Havering LA. If the parent lives outside of Havering they should complain to the appropriate geographical LA.
  • If the complaint is still not resolved the LA will explain the parent how to take their complaint to an Independent SEND Tribunal.



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